Information Security Policy
Sertrading strives to be a leader in information security. To this end, it adopts a set of requirements, processes, and controls that mitigate risks for both the organization and its customers, while also promoting continuous improvement of its Information Security Management System, which provides IT infrastructure and systems support for all of the company's services.
Ensure the confidentiality, integrity and availability of information
Assess, classify and treat potential risks
Raise awareness of information security
Implement monitoring, control and response mechanisms in information security management processes
Ensure the necessary investments in information security
Continuously evaluate corporate processes and act on them when necessary, ensuring information security
Privacy Policy
Sertrading understands the importance of data privacy and establishes clear rules to ensure the protection of its customers and users. This policy defines the requirements and processes for collecting, processing, storing, and sharing information.
Ensure the protection of personal and sensitive data in accordance with the LGPD
Identify privacy risks and establish appropriate controls
Keep customers and employees informed about data protection practices
Implement control mechanisms in data processing processes
Allocate necessary resources for information security
Evaluate and update protection processes to maintain compliance
Cookie Policy
Sertrading uses cookies to provide a personalized and efficient service to all users and visitors to its website and Customer Area. This policy describes the types of cookies used and their purposes.
Respect the privacy of user data in accordance with the General Data Protection Law
Provide clear definitions of cookies and their secure handling
Store language preferences and remember username/password to provide personalized functionality
Analyze how users navigate the website to optimize the user experience and identify areas for improvement.
Clear instructions for users on how to manage and configure cookies in the most popular browsers
Specific cookies in the Customer Area for authentication and protection against unauthorized access
At Sertrading, personal data protection is a priority. To ensure transparency and security, the company employs a Data Protection Officer (DPO), who is responsible for receiving requests from personal data subjects and interacting with the National Data Protection Authority (ANPD).
